For our international customers, this shipping information will help you understand what you're facing.
Covid-19 has changed the entire landscape of international shipping from the US. Virtually all nations to which we ship have changed or revised their customs policies, declaration and labeling requirements. They have also improved their own systems for detection of undervaluing receipts, invoices, and declarations. For this reason, we can't undervalue the products you're ordering to avoid duty taxation.
EU Affiliate - In response to these emergent setbacks, we're presently establishing a European affiliate for our products under private labeling. We hope to have this company ready to supply Europe by July 10, 2020 or so. We will then refer all European customers to that outlet.
The US Postal Service remains a good shipping option for our Canadian customers, and is reliable getting your shipments to your country, but once it's on your nation's soil, your own postal services are increasingly unreliable in delivery.
DHL/UPS - In response to this US Postal problem, we have been forced to upgrade to door-to-door delivery through UPS and DHL. These are more expensive services, but they've consistently proven to be almost 100% reliable to everywhere but Mexico (see below).
Mexico - we can't ship to Mexico at all. It's become the most Draconian of all the nations of the world in terms of what can be shipped from the US. You can order from us, but you'll have to obtain an import license before we can. There may be a US re-shipper (mail forwarding) solution that works, which is discussed below. But if you're planning to order, make SURE your re-shipper can perform.
South Africa - South Africa is second only to Mexico in the difficulty of delivery of anything purchased in the US. If you want to order and ship to South Africa, please contact us first.
Re-shipper Solution - Some customers reduce shipping costs and get closer to guaranteed delivery by getting a US domestic address with forwarding shipping companies. The only one we know of that presents problems for us is https://myus.com. Don't use them. Aramex has worked for us, https://aramex.com has worked for us, along with their affiliate, Shop & Ship: https://www.shopandship.com/en/home