INTERNATIONAL SHIPPING POLICY

Customs Requirements

• All shipments originate in the US.
• We declare the actual value of all shipments.
• We do not mark commercial products or packages as gifts.
• We do not alter customs declarations, invoices, or shipment values upon customer request.

Customers are responsible for understanding the import regulations, restrictions, duties, taxes, fees, and customs requirements of their own country.

• The destination country's government decides what can be imported.
• The government decides what duty rate applies to that product category.
• The government decides whether VAT, sales tax, or import tax is due.
• Customs officials decide whether they accept the declared value and classification.

Blue Emerald LC is not responsible for customs delays, inspections, import duties, taxes, brokerage fees, or valuations, duty levies, or other decisions made by customs authorities.

• Delivery times provided by carriers are ESTIMATES and are not guaranteed by Blue Emerald LC.
• Once a shipment has been provided to the carrier, shipping documentation cannot be modified nor recalled.
• Customers are responsible for providing accurate shipping information and any documentation required by their country's customs authorities.
• If a shipment is refused, abandoned, confiscated, destroyed, or returned due to customs regulations, import restrictions, unpaid duties, or customer action, shipping charges are non-refundable.
• Blue Emerald LC reserves the right to cancel and refund orders that require inaccurate customs declarations or shipping documentation.

Blue Emerald LC reserves the right to refuse service to customers who engage in abusive, threatening, or inappropriate communications.